Backup Monitoring - we will monitor for backup failures / missed backups. If we find a missed backups we will raise a support ticket with you to discuss best next steps to resolve
Backup Configuration Monitoring - we monitor for backups being configured. If we find unconfigured backups we will raise a support ticket with you to discuss best next steps to resolve
24/7 365 service monitoring - we will monitor all services for your site and react accordingly to issues
Full Managed Disaster Recovery - (hardware fail) Free of charge,
Standard Recovery Request - Charged at standard rate of £50 per hour minimum of 2 hours. Restoring is without MDOQ engineers, please see here:
Ticket Priorities x number of "High Priority" (Fair use policy)
User raised tickets, application issue vs infrastructure issue
Priority response times - High: response time: 1 hour? out of hours - Standard: response time 4 hours? business hours only
